Vale Gaming

B2B iGaming platform provider

The iGaming platform behind your casino brand.

Vale Gaming gives casino operators an end-to-end platform: player site, real-time wallet, game content integration, bonus engine and a multi-tenant back office. You focus on your brand, we run the technology.

Talk to our teamExplore the platform
Two business professionals working on a laptop in a modern office
  • Real-time wallet
  • Bonus engine
  • Multi-tenant back office
  • Multi-brandEvery operator with its own brand, data and team
  • Mobile-firstPlayer screens designed for phones first
  • Mandatory 2FATwo-factor authentication on every staff login
  • Cloud-nativeGlobal cloud infrastructure that scales automatically

Solutions

What we power

  • Casino platform

    A complete, mobile-first casino site with wallet, game content, payments and promotions, ready under your brand.

  • Back office as a service

    A multi-tenant operator back office: members, finance, risk, bonuses, content and team permissions in one place.

  • Engagement suite

    Bonus engine, gamification and built-in live support to acquire, retain and care for players.

Platform

Everything you need to run a casino

Stop stitching separate tools together. Money, games, bonuses and team management run on one platform and talk to each other.

  • Player site

    A ready, mobile-first casino lobby. Theme, menus, banners and promotion pages are managed from the back office.

  • Real-time wallet

    Real and bonus balances are kept apart. Every movement is ledgered and no transaction is processed twice.

  • Bonus engine

    Welcome, deposit and loss bonuses, wagering tracking, promo codes and one-click bonus claims.

  • Game content

    Slot content through aggregator integration: EGT Digital series, jackpot networks and free spin distribution.

  • Gamification

    Levels, daily missions, a prize wheel, VIP tiers and event leaderboards.

  • Payment flows

    Crypto and bank transfer deposits, a withdrawal approval queue, transaction ID checks and live withdrawal alerts.

  • Risk and responsible gaming

    Withdrawal risk scoring, IP checks, player restrictions, deposit and loss limits, self-exclusion.

  • Live support

    Built-in live chat: agent accounts, supervisor monitoring and chat history.

  • Affiliate

    Partner codes and referral tracking to run your own marketing network.

  • Domain management

    New domains are set up in one click. If the main domain gets blocked, one click moves traffic to the next backup.

Man using his smartphone at home

Player experience

Built for players on their phones

Most players arrive on mobile. Every player screen is designed for the phone first, then scaled up.

  • Fast, mobile-first casino lobby
  • Theme, banners and promotion pages from the back office
  • One-click bonus claims and a built-in prize wheel
  • Live chat inside the site
Team reviewing documents together at a meeting table

Operations

Run every brand from one back office

A multi-tenant back office: every operator signs in with its own account and sees only its own brand. Teams get restricted panels with exactly the pages and actions they need.

  • Restricted panels for call center, risk and support teams
  • Page and action level permissions
  • Real-time withdrawal alerts and approval queue
  • Every money and bonus action in the audit log
Customer support agent with a headset at his desk

Customer care

Live support that lives inside your platform

No third-party chat tool to wire up. Live chat is part of the player site and the back office from day one.

  • Live chat on the player site
  • Agent accounts with supervisor monitoring
  • Chat history, transcripts and ratings
  • Working hours and offline messages

Security

Engineered for money flows

Every balance change is deliberate, recorded and protected. The platform is built so that money is never created or lost by accident.

Engineer working at a desk with multiple monitors
  • Mandatory two-factor authStaff logins require an authenticator app code.
  • Idempotent transactionsEven if a provider sends the same transaction twice, the balance changes once.
  • LedgerEvery balance movement is tracked by an immutable ledger entry.
  • Brute-force protectionLogin and password attempts are rate limited.
  • Tenant isolationOne operator's staff can never reach another operator's data.
  • Audit trailBalance, bonus, withdrawal and permission changes are logged with who made them.

Process

From first call to launch

Two business professionals in a meeting
  1. 1

    Discovery

    We talk through your market, payment methods and game needs.

  2. 2

    Brand setup

    Your brand, theme and domains are configured on the platform.

  3. 3

    Payments and games

    Payment methods and the game catalog are enabled for your brand.

  4. 4

    Launch

    Your team gets its accounts and your site goes live.

Contact

Let's talk about your casino

Tell us about your project. Our team will get back to you and walk you through the platform.

  • DemoAfter our first call, we prepare a demo environment so you can see the platform live.
  • PartnershipsOperators, agencies and technology partners are welcome to reach out.

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